1. Introduction
Accrecy LLC (“Accrecy,” “we,” “our,” or “us”) provides software tools designed to help healthcare providers, employees, applicants, caregivers, administrators, and related users manage business and care-support workflows. These workflows may include onboarding, employment-related tasks, policies, credentials, timesheets, documentation, patient or client-related records, scheduling, provider operations, and other related features.
This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use Accrecy, including our website, mobile application, dashboards, forms, and related services.
2. Information We Collect
Depending on how Accrecy is used, we may collect the following categories of information.
Account and Profile Information
- Name, email address, phone number, username, and login credentials.
- Role, organization, employment or application status, and account permissions.
- Provider, employee, applicant, caregiver, contractor, or administrative profile details.
Business and Employment Workflow Information
- Job applications, onboarding tasks, employment documents, policies, forms, attestations, and signatures.
- Credential records, training records, background-check instructions, uploaded receipts, and compliance documentation.
- Timesheets, transportation logs, service notes, schedules, and work-related submissions.
Healthcare-Related Workflow Information
- Patient, client, or individual records entered by authorized providers or users.
- Care-support documentation, assessments, SOC or plan-of-care workflow data, visit records, and related operational information.
- Information needed to support healthcare provider documentation, coordination, compliance, and administrative workflows.
Uploaded Files and Media
- Documents, images, receipts, credentials, forms, signatures, and other files uploaded by users.
- Metadata related to uploaded files, such as file name, file type, upload time, and associated account or workflow.
Device, Usage, and Technical Information
- Device type, operating system, browser type, app version, IP address, and approximate location derived from technical data.
- Log data, access times, pages or screens viewed, crash reports, security logs, and performance information.
- Cookies or similar technologies used for authentication, security, analytics, and service functionality.
3. How We Use Information
We use collected information to:
- Provide, operate, maintain, and improve Accrecy services.
- Create and manage user accounts, roles, permissions, and organization access.
- Support healthcare provider workflows, employee workflows, applicant onboarding, documentation, timesheets, and compliance tasks.
- Process forms, policies, signatures, uploads, and workflow submissions.
- Communicate with users about account activity, system notices, tasks, support requests, and service updates.
- Protect the security, integrity, and availability of Accrecy.
- Detect, prevent, and investigate unauthorized access, abuse, fraud, or policy violations.
- Comply with legal, regulatory, contractual, and operational obligations.
4. Healthcare and Sensitive Information
Accrecy may be used by healthcare providers or related organizations to store or process information that may be sensitive, including healthcare-related workflow information. Users and organizations are responsible for ensuring that the information they enter into Accrecy is accurate, authorized, and handled according to applicable laws, policies, and agreements.
Where required, Accrecy uses administrative, technical, and physical safeguards designed to protect sensitive data. Access to sensitive information is limited based on user roles, permissions, and organization-level access controls.
5. How We Share Information
We do not sell personal information. We may share information only as needed for the following purposes:
- With authorized users within the same provider organization or workflow.
- With service providers who help us operate hosting, storage, communications, analytics, security, and support systems.
- With healthcare providers, employers, administrators, or authorized representatives when required by the workflow.
- When required by law, regulation, subpoena, court order, government request, or legal process.
- To protect the rights, safety, security, or property of Accrecy, our users, organizations, or others.
- In connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.
6. Data Storage and Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards may include encryption, secure hosting, access controls, authentication, logging, backups, and role-based permissions.
No system can guarantee complete security. Users are responsible for maintaining the confidentiality of their account credentials and for promptly reporting suspected unauthorized access.
7. Data Retention
We retain information for as long as necessary to provide Accrecy services, support active workflows, comply with legal or regulatory obligations, resolve disputes, enforce agreements, maintain security, and support business operations.
Retention periods may vary depending on the type of information, the organization using Accrecy, contractual requirements, healthcare or employment recordkeeping needs, and applicable law.
8. User Choices and Rights
Depending on your location and relationship with Accrecy, you may have rights to access, correct, update, export, restrict, or delete certain personal information. Some records may not be deleted immediately if retention is required for legal, compliance, healthcare, employment, security, or legitimate business reasons.
To request access, correction, or deletion, contact us at info@accrecy.com.
9. Account and Data Deletion
Users may request deletion of their account or certain personal information by contacting Accrecy or by following any available in-app or website instructions. Additional details are available on our Data Deletion page.
10. Cookies and Similar Technologies
Accrecy may use cookies, tokens, local storage, and similar technologies to keep users signed in, secure accounts, remember preferences, measure performance, and improve service functionality.
11. Children’s Privacy
Accrecy is intended for use by healthcare providers, employees, applicants, administrators, and authorized adult users. It is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
12. Third-Party Services
Accrecy may contain links to third-party websites or may integrate with third-party services. We are not responsible for the privacy practices of third parties. Users should review third-party privacy policies before using those services.
13. International Users
Accrecy is operated from the United States. If you access Accrecy from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of Accrecy after changes are posted means you acknowledge the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Accrecy LLC
- Email: info@accrecy.com
- Website: https://accrecy.com